Starbucks Barista Learns ASL for Hearing Impaired Customer

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There’s nothing like excellent customer service, especially from a high-pace café such as Starbucks. Starbucks is known for making their customers feel like life long friends from the moment you reach the register to order your drink until the moment you leave. The company mission is “To inspire and nurture the human spirit – one person, one cup, and one neighborhood at a time.”

Ibby Piracha became a regular customer at a local Starbucks in Leesburg, Virginia. Since Piracha is hearing impaired, he usually types his order on his phone for the cashier. This time when he approached the counter, to his surprise the cashier who recognized him, asked him what he wanted to drink in American Sign Language (ASL). It appears that she had been studying sign language on YouTube just so she can communicate with him. After preparing his order, the cashier handed Ibby Piracha a note that read, “I’ve been learning ASL just so you can have the same experience as everyone else.”

After expressing his appreciation to the manger at the local Starbucks, Piracha decided to post a picture of the kind words from the cashier on Facebook. The caption under the post read,

“Oh, I gotta love this place. Starbucks woman cashier, she wrote it to me and she knew I am deaf. I am surprised she learning sign language because I attend to Starbucks 3 times in a week. She asked me "what you want drink?" in sign language. I am so blessed with her. I think she realized Leesburg, VA have deaf people. Please share this post to everyone. I want hearing people would understand about hearing community supporting for the deaf community.”

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